Vision — Acme Export Platform

Vision statement

This project builds a self-service data export platform that allows enterprise customers to download their account data in multiple formats without engineering intervention. It reduces support ticket volume, improves compliance posture, and gives customers autonomy over their data.

KPIs

Objective	Metric	Baseline	Target	Timeframe
Reduce export-related support load	Tickets / month	120	≤ 48 (−60%)	3 months post-launch
Adoption	% enterprise customers using self-service export	0%	80%	6 months
Performance	Job completion time for ≤ 1M rows	n/a	< 30s	At launch

Scope (summary)

In: CSV/JSON/XLSX export for account usage data; email when ready; API for automation.

Out (v1): Real-time streaming export; non-enterprise tiers; custom SQL exports.